Oscar Helping Hands

Front-Office BPO Services

Front-Office BPO Services

Our Front-Office BPO Services are designed to directly engage with your customers, creating a positive and lasting impression of your brand. By outsourcing your customer support, lead generation, or technical helpdesk to Oscar Helping Hands, you gain access to a skilled team trained in delivering outstanding service across voice, chat, and email channels. We not only represent your brand — we elevate it.

☎️ Customer Support

We offer round-the-clock customer support services that are friendly, responsive, and solution-oriented. Our trained representatives handle calls, emails, and live chats with professionalism and empathy. Whether it’s pre-sales inquiries, post-sales assistance, or complaint resolution, we aim to increase customer satisfaction while reducing your response time.

💻 Technical Support

In a tech-driven world, customer satisfaction depends heavily on the speed and accuracy of technical support. Our team provides first-line and second-line IT support for software, hardware, and connected devices. From troubleshooting to ticket resolution, we ensure your customers receive prompt and effective help that keeps them loyal to your brand.

📢 Telemarketing & Lead Generation

Our expert telemarketing agents help you generate new business opportunities through well-planned outbound calling campaigns. We assist with cold calling, warm calling, appointment setting, and lead nurturing across B2B and B2C segments. By qualifying leads and delivering real-time insights, we help you boost conversion rates and maximize your sales team’s productivity.

📋 Virtual Assistant Services

Our virtual assistants provide personalized administrative support to busy professionals, entrepreneurs, and managers. From managing calendars and travel plans to handling emails and reports, our VAs act as your right hand — helping you stay organized, focused, and efficient.

📅 Appointment Scheduling

Never miss a client or a follow-up again. Our appointment scheduling services ensure that your bookings, meetings, and consultations are managed seamlessly. We handle scheduling, rescheduling, reminders, and confirmations, all synced with your preferred tools or CRM systems.

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